Job Description

Description
This position provides technical expertise and support across the main campus and remote sites. Applicant must possess a valid driver's license and be eligible to obtain access and driving privileges aboard Camp Lejeune and MCAS New River. Responsibilities include overseeing the daily operations of the Help Desk and end-user support services. This position ensures timely and effective resolution of technical issues, manages support staff, and enhances the overall user experience across the College's technology platforms. Applicant will manage the day-to-day Help Desk operations, hire, train and supervise Part-Time technical support personnel, and manage the activities of the Full-Time Data Services Technicians. Responsibilities include serving as an escalation point for complex issues, analyzing support data, managing IT asset inventories, managing department budget, and assisting in the development of information security policies. The role also requires staying current with relevant technologies and fostering positive relationships with faculty, staff, and students.

Closing Date: June 21, 2026, or open until filled.
Start Date: July 20, 2026.
Standard Working Hours: Weekdays, 8:00 a.m. - 5:00 p.m., occasional after hours or weekends.
Salary: $4,478.00 per month.

Minimum Qualifications
An associate degree or higher in a computer-related field is required. This position also requires the physical ability to lift up to 50 pounds and safely climb ladders as needed. Experience with audio-visual equipment, sound systems, and video editing tools is preferred. A bachelor's degree, two years of supervisory experience, and A+ certification are highly desirable. Applicants without certification must obtain it within one year of hire.

Supplemental Information
Official transcripts, including other documentation verifying all reported educational qualifications, are required. Unofficial transcripts will be accepted for application purposes. The successful candidate must provide official transcripts at his or her expense within thirty (30) days of being notified of selection.