Summary

Baylor College of Medicine's Department of Medicine - Cardiology Section is seeking a Senior Coordinator, Patient Support Services to assist with maintaining smooth clinical operations and high-quality patient care.

Job Duties

• Coordinates and schedules complex patient appointments including office visits, diagnostic testing, procedures, and surgeries across multiple providers and locations.
• Ensures scheduling aligns with physician availability and clinical protocols.
• Processes incoming and outgoing referrals accurately and efficiently.
• Communicates with referring providers and ensures timely authorization and documentation.
• Provides high-level administrative assistance to cardiologists and electrophysiologists, including calendar management, message triage, and document preparation, and coordination of academic activities.
• Maintains up-to-date records and manages patient documentation in EMR systems.
• Acts as a liaison between patients, physicians, and clinical teams to coordinate care plans.
• Ensures patients understand instructions, pre-visit requirements, and follow-up steps.
• Responds to patient inquiries via phone, MyChart, and in-person with professionalism and empathy.
• Monitors and responds to help line emails, ensuring timely and accurate support for patient needs.
• Resolves issues or escalate appropriately to ensure patient satisfaction.
• Works with insurance companies to obtain prior authorizations for tests and procedures.
• Verifies coverage and communicates any out-of-pocket costs to patients.
• Accurately enters and updates patient information in electronic health records.
• Scans, files, and manages documents according to departmental standards.
• Identifies opportunities for process improvement and supports implementation of best practices.
• Trains and mentors junior staff as needed.
• Collaborates with nurses, medical assistants, technicians, and other departments to support comprehensive patient care.

Minimum Qualifications

• High School diploma or GED.
• Four years of relevant experience.