Job Description

Job Description

Provides professional customer service to students, families, sponsors and university departments in person, by telephone and by email concerning student and university accounts, including billing, scholarships, financial aid, outstanding and credit balances, payment and budget tuition plans. Requires knowledge of policies and procedures across operations of the Bursar’s Office and understanding of key student areas such as Financial Aid, Registration, Housing and Dining, Health Center and Veterans services. Ensures compliance with federal regulations related to privacy and confidentiality of student and other customer information.

Records payments received by the University through cash receipts system and answers complex questions concerning student accounts and university policies and procedures.

Required Qualifications

- Experience working in a professional office providing excellent customer service to a diverse customer base
- Experience with funds handling
- Experience using general office equipment and computer software such as Word, Excel and Outlook
- Knowledge of accounts receivable practices
- Strong analytical skills including the ability to analyze, interpret and explain complex financial transactions
- Excellent listening and communication skills
- Strong organizational and time management skills
- Ability to work well under pressure with a high degree of accuracy
- Ability to work cooperatively in a team environment
- Ability to work without close supervision and handle diverse tasks and meet deadlines

Preferred Qualifications

- Experience with funds handling in a banking or similar environment, including preparing daily deposits, balancing a cash drawer and/or making change
- Experience interpreting and explaining university policies and procedures
- Experience utilizing Banner or similar relational database
- Demonstrated knowledge or experience of accounting and collection practices for receivables;
- A.S. or B.S. in accounting, business administration or similar
- Experience of basic banking principles and practices